Privacy Policy

1. Introduction

Willow AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our AI sales agent and use our services. Please read this Privacy Policy carefully.

2. Information We Collect

2.1 Information You Provide

When you interact with our AI sales agent or use our services, we may collect:

• Contact information (name, email address, phone number)
• Company information (company name, industry, size)
• Conversation data and chat logs with our AI agent
• Inquiry details and service requirements
• Any other information you voluntarily provide

2.2 Automatically Collected Information

We may automatically collect certain information when you interact with our AI agent:

• Device and browser information
• IP address and location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and improve our AI sales agent services
• To respond to your inquiries and provide customer support
• To personalize your experience and improve our AI responses
• To analyze usage patterns and enhance our services
• To send you relevant information about our services (with your consent)
• To comply with legal obligations

4. AI Processing and Data Training

• Conversations may be reviewed to improve AI performance and accuracy
• We implement safeguards to protect your data during AI processing
• We do not sell your personal data to third parties for AI training
• Data used for AI improvement is anonymized where possible

5. Information Sharing

• Service Providers: With trusted third parties who assist us in operating our services
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

6. Data Security

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Conversation data is typically retained for 12 months, after which it is anonymized or deleted.

8. Your Rights

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@willow-ai.net.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us